FAQ's

Orders can be placed through our website, authorized retailers, or directly with our sales team. For custom projects, we’ll guide you through a design and specification process before production begins.

You’ll receive an order confirmation email once payment is processed. For custom units, you’ll also get design specs and a production timeline for approval.

Yes. Once your order ships, you’ll receive tracking information and estimated delivery dates.

We accept credit/debit cards and approved business invoices. All payments are processed in USD unless stated otherwise.

Changes or cancellations must be requested within 24 hours of placing the order. Once production begins (for custom orders) or once shipping is confirmed, modifications cannot be made.

Yes. We provide volume discounts and framework agreements for large organizations, NGOs, and enterprise clients.

Yes. We offer global shipping, subject to customs regulations and additional fees. Our logistics team assists with documentation and coordination.

Shipping fees depend on the destination, delivery conditions (e.g., stairs, off-hours), and order size. A full quote is provided before order confirmation.

Standard units: Returns are accepted only for defective, damaged, or incorrect items, reported within 30 business days of delivery.

Custom units: Non-returnable and non-refundable once production begins, unless the error is on NapBox’s side.

Used or altered units: Not eligible for return.

Contact us at support@napbox.com with your order details and photos (if applicable). Returns must be approved in writing, shipped back with proof of purchase, and inspected before a refund or replacement is issued.

Yes. We offer modular options, finishes, and add-ons to fit your space and needs. For larger projects, we also provide custom design services.

Our booths and pods are built with durable, eco-conscious materials:

• The Economy and Business Class Pods use recycled plastic, responsibly sourced wood, and aluminum for strength and sustainability.
  
• SoundBox units are constructed with aluminum and glass, providing a sleek design with strong acoustic performance.
  

All units are designed to be long-lasting, easy to clean, and fully modular for repair or reconfiguration.

With proper care, NapBox units are built to last many years. Modular, replaceable parts extend their lifecycle and make maintenance simple.

Yes. We provide assembly and installation services, as well as maintenance and repair packages to keep units running reliably. These services are available at an additional cost.

If a unit is damaged, our modular design allows for quick repairs. We’ll send the necessary replacement parts and provide technical support to help you restore the unit to full operation with minimal downtime.