FAQ's

You can place your NapBox order directly through our website, via authorized retailers, or by contacting our sales team.
For custom projects, please reach out to schedule a consultation so we can understand your needs and tailor a solution to your specifications.

Yes. We offer volume discounts and framework agreements for large organizations, NGOs, and enterprise clients. Contact our sales team for details.

We accept credit and debit cards, bank transfers, and Buy Now Pay Later (BNPL) options. All payments are processed in USD, unless otherwise specified.

Once your payment is processed, you’ll receive an order confirmation email with your order details.
For custom units, following your design consultation, you’ll also receive detailed design specifications and a production timeline for approval.

Yes. As soon as your order ships, we’ll send you tracking information and estimated delivery dates so you can follow your shipment every step of the way.

You may modify or cancel your order within 24 hours of purchase.
After production begins (for custom orders) or once shipping is confirmed, change order fees may apply.

Yes. We offer global logistic services, subject to customs regulations and additional fees. Our logistics team assists with documentation and coordination.

Shipping fees depend on the destination, order size, and delivery conditions. A full quote is provided before order confirmation.

Non custom units: Returns are accepted for defective, damaged, or incorrect items, reported within 30 business days of delivery.

Custom units: Non-returnable and non-refundable once production begins, unless the error is on NapBox’s side.

Used or altered units: Not eligible for return.

Please contact us at support@napbox.com with your order details and photos (if applicable). Returns must be approved in writing, shipped back with proof of purchase, and inspected before a refund or replacement is issued.

Yes. Choose from a range of modular configurations, finishes, and add-ons to match your space and functional needs. For larger projects, we also offer custom design services to create tailored solutions.

NapBox booths and pods are crafted from durable, eco-conscious materials designed for strength, sustainability, and longevity.

Economy and Business Class Pods are built with recycled plastics, MDF, and aluminum frames for maximum durability and minimal environmental impact.

SoundBox units feature aluminum and glass construction, delivering a sleek aesthetic with superior acoustic performance.

All NapBox models are fully modular, easy to clean, and designed for long-term use and easy reconfiguration.

With proper care, NapBox units are built to last for decades. Their modular, replaceable components make maintenance simple and extend each unit’s lifecycle.

Absolutely. We provide delivery, on-site assembly, and maintenance services to ensure your units remain in peak condition. These services are available as add-on options with every order.

If damage occurs, our modular design enables fast and cost-effective repairs. You can order only the necessary replacement parts, and our team offers technical support to help restore the unit quickly—with minimal downtime.